Strategic Client Success Manager with a strong foundation in content strategy, responsible for leading client growth for multi-location restaurant/franchise brands across Canada. Owns content strategy, oversees cross-functional campaign execution, and serves as the primary relationship manager. 100% remote, high autonomy, collaborative environment.
KEY RESPONSIBILITIES
* Serve as the main point of contact for clients, building strong relationships with head office stakeholders and local franchisees
* Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) aligned with each client's goals and brand voice
* Oversee cross-functional campaign execution ensuring performance goals and brand consistency across channels
* Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth
* Use regular check-ins, feedback loops, and strategic guidance to foster true partnership
REQUIREMENTS
* 3+ years in Client/Customer Success, Account Management, or Content Strategy (agency or fast-paced digital environment preferred)
* Bachelor's degree in Marketing, Communications, or related discipline
* 1+ years serving restaurant or hospitality clients
* Strong English communication skills (C1+, written and spoken)
* Deep understanding of audience segmentation, storytelling frameworks, and multi-channel content planning
* Hands-on experience with CMS systems, HubSpot, Notion, Asana, or Monday.com
* Understanding of content SEO and analytics tools (Google Analytics, ContentSquare)
NICE TO HAVE
* Experience with QSR, fast-casual, or multi-location restaurant brands
* Background in conversion-focused copywriting (ads, landing pages, blogs, email campaigns)
* Experience with AI tools for ideation, content generation, or streamlining workflows
* Spanish speaker